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Shipping Policy

Part 1 - Shipping Locations:

Origin of Shipments:

Our headquarters are nestled in the United States, complemented by production sites in China. Depending on availability at our U.S. warehouses, your order may ship from either location, ensuring that you receive your items promptly. We maintain two strategically positioned warehouses to facilitate this process.

Destinations We Serve:

We proudly ship to:

  • North America: USA, Canada
  • Oceania: Australia, New Zealand
  • Europe: UK, Germany, France, Italy, Norway, Switzerland, Netherlands, Denmark, Austria, Sweden, Finland, Belgium

For delivery to countries not on this list, please reach out to us at service@oblights.com.

Part 2 - Shipping Cost:

Enjoy free standard shipping on all orders, delivered right to your doorstep.

Shipping Specifications:

  • For items under 36 inches: Shipped via air freight.
  • For items 36 inches and above: Shipped via sea freight.

Alternative Shipping Options:

Should you prefer air freight for products typically sent by sea, please contact us at service@oblights.com to discuss additional shipping costs.

Part 3 - Lead Time:

Orders generally complete delivery within 4-6 weeks.

Processing and Shipping Details:

  • Order Processing: 3-5 business days.
  • Shipping Duration: 7-15 business days.
  • Sea Freight: 20-30 calendar days.

Total Delivery Time = Processing Time + Shipping Time

Custom orders add an additional 7 working days.

Note on Delays:

While we strive to maintain regular delivery times, some disruptions may lead to extended shipping durations. We appreciate your understanding and encourage you to contact our Customer Service at any time for updates or concerns.

Changes in Delivery Schedules:

In cases where external factors affect the delivery schedule, we or our delivery partners will inform you of any adjustments as soon as possible. Delivery is deemed complete once the item reaches the provided address. For delays exceeding 90 days, we will notify you, cancel the order, and process a refund.

Our Logistics Partners:

We partner with leading shipping companies like FedEx, YunExpress, DHL, TNT, and UPS. Packages over 39 inches are specifically shipped via ocean freight to ensure safe handling.

Deliveries affected by national holidays will resume on the next business day.

Part 4 - Order Tracking:

Shipping processes start 24 hours after order acceptance. Note that during promotional periods, this process may take longer. You will receive a shipping confirmation email with details and a link to track your order. Please allow a few days for the tracking information to update.

Part 5 - Addressing Delivery Issues:

We ensure our parcels are in safe hands by using trusted logistics providers with robust tracking systems. Should there be any delays or issues, our team is ready to keep you informed and explore alternative options promptly.

Part 6 - Order Cancellation:

You may cancel your order before it proceeds to processing for a full refund. Once an order is in transit, cancellation is not possible, but returns can be coordinated upon receipt.

Part 7 - Taxes and Duties:

Import duties, taxes, and customs fees are the responsibility of the recipient and vary by destination. We advise consulting your local customs office for specific details. Compliance with local postal rules is required.

Part 8 - Contact Information:

For support or queries, contact us at:

Email: service@oblights.com

Phone: +86 151-1256-3582

Opening hours: Mon-Sun, 7x24

Time zone: Los Angeles (GMT-8)